“they already have the person in place that should lead the transformation, the CEO.”
“The CEO must not only verbalize his commitment to the Lean Transformation, he must show it in his actions."
“If the CEO delegates away his responsibilities to a staff position within the company, the Lean transformation will stall and eventually fail. The CEO must be as committed to the process of the transformation as he is to the results.”
“a Lean transformation is all about people.”
“one must think about Lean as a growth strategy.”
“You may need to decide NOT to do business with a group of customers if employee and/or shareholder requirements are not met.”