Employees & staff demonstrated a better understanding of current operational practices than most management I meet. Period.
Employees led the tour instead of management, explaining the lean concept for attendees to understand, and then how they applied it to solve a particular business problem in their area. This included how they shifted focus from just reaching a certain # to how it’s achieved.
What stood out different here was the practice of behaviours by all staff & employees, and how they were sustaining them instead of just showing off the typical before & after application of a tool. In addition to TWI JI they also practice Job Relations, and some of the learnings of how they’ve changed the conversation & work to treat everyone as an individual.
ideas
Tour participants provided feedback & an ‘outsiders perspective’ to further NORMAC’s business.
It was an honour to present the AME award. I hope to visit again and see how they’ve continued to progress their business.